Delivering customer value : (Record no. 26427)

000 -LEADER
fixed length control field 00712nam a2200241 i 4500
001 - CONTROL NUMBER
control field C2-0107535
003 - CONTROL NUMBER IDENTIFIER
control field PPAK
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180727102302.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 970611s1995 oru |||| ||||| | eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1563271486
040 ## - CATALOGING SOURCE
Original cataloging agency PPAK
Language of cataloging eng
Transcribing agency PPAK
Description conventions rda
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.812
Feature heading ALB
Feature heading G
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Albrecht, Karl,
Relator term author
245 10 - TITLE STATEMENT
Title Delivering customer value :
Remainder of title it's everyone's job
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Portland, Oregon :
Name of producer, publisher, distributor, manufacturer Productivity Press ,
Date of production, publication, distribution, manufacture, or copyright notice 1995
300 ## - PHYSICAL DESCRIPTION
Extent viii, 83 pages ;
Dimensions 21 cm
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term volume
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction ; Customer services - Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
-- dc
Koha item type Book
Holdings
Withdrawn Not for loan Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Date last checked out Koha item type
    Perpustakaan Alor Setar Pinjaman Dewasa 03/08/1997 1 658.812 ALB A00044939 29/04/2024 12/02/2024 Book
    Perpustakaan Awam Sungai Petani Pinjaman Dewasa 11/02/2004 1 658.812 ALB A00416633 14/05/2024 20/04/2024 Book