Pengurusan khidmat pelanggan : (Record no. 52754)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00912nam a2200277 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | C2-0237042 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | PPAK |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180727200645.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 011031s2001 my a|||| ||||| | may d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9676111422 ; 9789676111425 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | PPAK |
| Language of cataloging | eng |
| Transcribing agency | PPAK |
| Description conventions | rda |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 23 |
| 090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.812 |
| Feature heading | RAH |
| Feature heading | G |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.812 |
| Feature heading | RAH |
| Feature heading | KMI |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rahmat Ismail, |
| Relator term | author |
| 245 10 - TITLE STATEMENT | |
| Title | Pengurusan khidmat pelanggan : |
| Remainder of title | petua dan teknik |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Kuala Lumpur : |
| Name of producer, publisher, distributor, manufacturer | Utusan Publications & Distributors , |
| Date of production, publication, distribution, manufacture, or copyright notice | 2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 152 pages : |
| Other physical details | illustrations ; |
| Dimensions | 21 cm |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| 490 1# - SERIES STATEMENT | |
| Series statement | Siri motivasi dan kecermelangan Utusan |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customers services. ; Customer relations. ; Consumer satisfaction. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Siri motivasi dan kecermelangan Utusan |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| -- | dc |
| Koha item type | Book |
| Withdrawn | Not for loan | Current library | Shelving location | Date acquired | Full call number | Barcode | Date last seen | Koha item type | Total Checkouts | Total Renewals | Date last checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Not For Loan | Perpustakaan Alor Setar | Koleksi Prof. Dr. Muhammad Isa Othman | 15/06/2011 | KMI 658.812 RAH | A00383338 | 08/05/2018 | Book | ||||
| Perpustakaan Awam Sungai Petani | Pinjaman Dewasa | 24/04/2002 | 658.812 RAH | A00991237 | 08/05/2018 | Book | |||||
| Perpustakaan Baling | Pinjaman Dewasa | 07/04/2003 | 658.812 RAH | A01024577 | 08/05/2018 | Book | |||||
| Perpustakaan Bandar Baharu | Pinjaman Dewasa | 24/04/2002 | 658.812 RAH | A00991242 | 08/05/2018 | Book | |||||
| Perpustakaan Jitra | Pinjaman Dewasa | 24/04/2002 | 658.812 RAH | A00991235 | 07/07/2019 | Book | 2 | 1 | 16/06/2019 | ||
| Perpustakaan Kulim | Pinjaman Dewasa | 24/04/2002 | 658.812 RAH | A00991240 | 03/09/2025 | Book | 4 | 2 | 29/07/2025 | ||
| Perpustakaan Langkawi | Pinjaman Dewasa | 24/04/2002 | 658.812 RAH | A00991239 | 08/05/2018 | Book | |||||
| Perpustakaan Yan | Pinjaman Dewasa | 24/04/2002 | 658.812 RAH | A00991241 | 08/05/2018 | Book |