TY  - BOOK
AU  - Gitlow,Howard S.
AU  - 
TI  - Total quality management
SN  - 0131386034
U1  - 658.562 23
PY  - 1994///
CY  - Englewood Cliffs, New Jersey : 
PB  - Prentice Hall , 
KW  - Quality control
ER  -