@book{174526,
	author = {Nor Hapiza Mohd Ariffin, },
	title = {PENGURUSAN INSANI DALAM SISTEM PENGURUSAN PELANGGAN / },
	publisher = {Dewan Bahasa dan Pustaka, },
	year = {2019},
	address = {Kuala Lumpur :},
	note = {Includes index}
}