02711nam a22003251i 4500 176291 176291 OSt 20200202165114.0 200202t20182018nju e 001 0 eng d 9789813274761 RM84.00 paperback PPAK eng PPAK rda 23 381.142 381.142 JON G Jongen, Wijnand, 1959- author. THE END OF ONLINE SHOPPING : THE FUTURE OF NEW RETAIL IN AN ALWAYS CONNECTED WORLD / Wijnand Jongen Chairman of Ecommerce Europe, and CEO of Thuiswinkel.org. Future of new retail in an always connected world First edition. New Jersey : World Scientific Publishing Co. Pte. Ltd., [2018] ©2018 304 pages : 23 cm rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references and index. The onlification of society -- Onlife retail in the smart economy -- Consumers in the sharing economy -- Sustainable shopping in the circular economy -- Power to the onlife consumer -- Orientation: the N=1 effect -- Selection: new paradigm of choice -- How to pay: no-click buying in the blockchain -- Delivery: the last mile dilemma -- Customer care: customer service becomes customer intimacy -- New business models -- Work and study in onlife retail -- The rise of the network society. Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. Fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction between online and offline. The End of Online Shopping: The Future of New Retail in an Always Connected World describes how the smart, the sharing, the circular, and the platform economy are shaping a new era of always connected retail. Retailers urgently need to innovate if they want to stay relevant in a world dominated by marketplaces and sharing platforms. The book contains inspiring examples from different industries which include the usual suspects such as Amazon, Alibaba, and Google, but also local startups and covers all aspects of the customer journey, from orientation and selection to delivery. The End of Online Shopping provides an excellent overview of shopping trends and developments worldwide, and offers readers indispensable insights into the future of retail."-- Electronic commerce Teleshopping Consumer behavior ddc B 0 0 PPAK G 2020-03-15 381.142 JON A01635166 2020-03-15 00:00:00 B