@book{177262,
	author = {Firli Amin Hj. Ismail, and Sity Daud,},
	title = {SISTEM PENGURUSAN KUALITI PENTADBIRAN UNIVERSITI AWAM /},
	publisher = {Penerbit UKM,},
	year = {2019},
	address = {Bangi, Selangor :},
	note = {Includes index.}
}