Taylor, Lynda King,  <br/><br/>
Quality :   total customer service 

 - xvii, 291 pages ;   24 cm 
<br/><br/><label>ISBN: </label>0712698434 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812