Albrecht, Karl,  <br/><br/>
Delivering customer value :   it's everyone's job 

 - viii, 83 pages ;   21 cm 
<br/><br/><label>ISBN: </label>1563271486 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction ; Customer services - Management
<br/><br/><label>Dewey Class. No.: </label>658.812