Little,Wayne A.,  <br/><br/>
Shared expectations :   sustaining customer relationships 

 - xi, 43 pages ;   20 cm 
<br/><br/><label>ISBN: </label>1563271494 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812