@book{47097,
	author = {Kouzes, James M., },
	title = {Credibility : },
	publisher = {Jossey-Bass Publishers , },
	year = {1993},
	series = {The Jossey-Bass  management series},
	address = {San Francisco : },
	edition = {1st. ed.},
	note = {Includes bibliographical references (p. 289-315) and index}
}