TY - BOOK AU - Kouzes,James M. AU - TI - Credibility : : how leaders gain and lose it, why people demand it T2 - The Jossey-Bass management series SN - 155542550X U1 - 658.4 23 PY - 1993/// CY - San Francisco : PB - Jossey-Bass Publishers , KW - Leadership ; Executive ability ; Interpersonal relations N1 - Includes bibliographical references (p. 289-315) and index ER -