Cava, Roberta,  <br/><br/>
Dealing with difficult people 

 - vi, 177 pages ;   23 cm 
<br/><br/><label>ISBN: </label>0749910917 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication
<br/><br/><label>Dewey Class. No.: </label>302.2