TY  - BOOK
AU  - Blanchard,Ken
AU  - 
TI  - The one minute apology : : a powerful way to make things better
SN  - 0688169813
U1  - 658.4 23
PY  - 2003///
CY  - New York : 
PB  - William Morrow , 
KW  - Management. ; Organizational effectiveness
ER  -