@book{75198,
	author = {Maimunah Osman, },
	title = {Komunikasi berkesan - Hubungan interpersonal},
	publisher = {Institut Tadbiran Awam Negara (INTAN) , },
	year = {2000},
	series = {Siri pengurusan INTAN},
	address = {Kuala Lumpur : }
}