| 000 | 00824nam a2200253 i 4500 | ||
|---|---|---|---|
| 001 | C2-0222976 | ||
| 003 | PPAK | ||
| 005 | 20180728151955.0 | ||
| 008 | 000126s1999 xxca|||| ||||| | eng d | ||
| 020 | _a0471643424 | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
||
| 082 | 0 | 4 |
_a658.8 _223 |
| 090 | 0 | 0 |
_a658.8 _bBRO _dR |
| 100 | 1 |
_aBrown, Stanley A., _eauthor |
|
| 245 | 1 | 0 |
_aStrategic customer care : _ban evolutionary approach to increasing customer value and profitability |
| 264 | 1 |
_aToronto, Canada : _bJohn Wiley , _c1999 |
|
| 300 |
_aviii, 305 pages : _billustrations ; _c23 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | 1 | 0 | _aRelationship marketing ; Customer relations |
| 942 |
_ddc _cB |
||
| 999 |
_c144192 _d144192 |
||