| 000 | 00810nam a2200265 i 4500 | ||
|---|---|---|---|
| 001 | C2-0247608 | ||
| 003 | PPAK | ||
| 005 | 20180727212147.0 | ||
| 008 | 030329s2003 my |||| ||||| | may d | ||
| 020 | _a9832473845 | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
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| 082 | 0 | 4 |
_a658.812 _223 |
| 090 | 0 | 0 |
_a658.812 _bDEN _dG |
| 100 | 1 |
_aDenham, Jennifer, _eauthor |
|
| 245 | 1 | 0 |
_aMengendali aduan pelanggan : _bmengubah cabaran kepada peluang |
| 264 | 1 |
_aPetaling Jaya, Selangor : _bPearson Malaysia , _c2003 |
|
| 300 |
_aix, 250 pages ; _c21 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
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| 490 | 1 | _aSiri rahsia kejayaan | |
| 650 | 1 | 0 | _aConsumer complains ; Consumer behavior ; Customer relations |
| 830 | 0 | _aSiri rahsia kejayaan | |
| 942 |
_ddc _cB |
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| 999 |
_c61469 _d61469 |
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