Mengendali aduan pelanggan : (Record no. 61469)

000 -LEADER
fixed length control field 00810nam a2200265 i 4500
001 - CONTROL NUMBER
control field C2-0247608
003 - CONTROL NUMBER IDENTIFIER
control field PPAK
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180727212147.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030329s2003 my |||| ||||| | may d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9832473845
040 ## - CATALOGING SOURCE
Original cataloging agency PPAK
Language of cataloging eng
Transcribing agency PPAK
Description conventions rda
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.812
Feature heading DEN
Feature heading G
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Denham, Jennifer,
Relator term author
245 10 - TITLE STATEMENT
Title Mengendali aduan pelanggan :
Remainder of title mengubah cabaran kepada peluang
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Petaling Jaya, Selangor :
Name of producer, publisher, distributor, manufacturer Pearson Malaysia ,
Date of production, publication, distribution, manufacture, or copyright notice 2003
300 ## - PHYSICAL DESCRIPTION
Extent ix, 250 pages ;
Dimensions 21 cm
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term volume
490 1# - SERIES STATEMENT
Series statement Siri rahsia kejayaan
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer complains ; Consumer behavior ; Customer relations
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Siri rahsia kejayaan
942 ## - ADDED ENTRY ELEMENTS (KOHA)
-- dc
Koha item type Book
Holdings
Withdrawn Not for loan Current library Shelving location Date acquired Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Koha item type
    Perpustakaan Alor Setar Pinjaman Dewasa 16/03/2006 1   658.812 DEN A01113560 22/03/2021 09/03/2021 Book
    Perpustakaan Baling Pinjaman Dewasa 29/03/2003 1 1 658.812 DEN A01043099 27/01/2019 06/01/2019 Book